All orders are delivered to your address free of charge in Canada and USA. For Europe, an additional delivery fee of Can$10 per parcel will be charged.
Delay for delivery in Canada is 3 to 5 days and for USA and Europe, 2-4 weeks. We do not deliver to other countries because of high cost for special delivery services (FEDEX or other), but if you want an order and accept to pay for delivery, please contact us by e-mail: [email protected]
Return for replacement:
We accept return for replacement for another size only. The second shipment for the same model/color will be free of charge but the third one will be charges at the rate of post office service.
We accept return for replacement by another model or color, but the second shipment will be charged at the rate of post office service.
Return for reimbursement:
We accept return for reimbursement only if the item has a production problem and under these following specific conditions:
- Within a week of reception, contact us by e-mail with a photo of the item showing the problem, in order to get approval for reimbursement;
- Return the item to this address: c/o Thérèse Gagné at 466 Principale Ouest, Magog, Qc, J1X-2A9 and put the bill of payment for delivery into the envelop to get reimbursement for delivery cost;
- After reception of the returned item in our workshop, the reimbursement will occur only if the tag is fixed to the item returned into the original plastic bag within 10 days from approval for reimbursement.